At Grace Techno Software Development Company, we strive to provide our clients with exceptional software development services and ensure their satisfaction with our products. We understand that situations may arise where you may need to request a refund or cancel a project. To ensure transparency and clarity, we have outlined our refunds and cancellations policy below.
Refunds Policy:
Eligibility for Refunds:
a. Refunds can only be requested within 30 days from the date of project delivery.
b. Refund requests must be accompanied by a valid reason for dissatisfaction with our services.
c. Refunds will only be considered for projects that have been paid in full.
2. Non-eligible Situations for Refunds:
a. If the project has been completed and delivered successfully within the agreed-upon specifications and timeline.
b. If the client changes their mind or decides not to proceed with the project after it has commenced.
Refund Process:
a. To request a refund, the client must contact our customer support team via email or phone, providing all relevant details.
b. Our team will review the refund request and assess its eligibility based on the provided information.
c. If the refund request is approved, the client will receive a refund within 30 days via the original payment method used.
Cancellations Policy:
Project Cancellation:
a. Clients may request project cancellation before the commencement of development work.
b. Project cancellations requested after the development work has begun may be subject to cancellation fees.
Cancellation Fees:
a. If the cancellation occurs within 24 hours of project initiation, no cancellation fees will be charged.
b. If the cancellation occurs after 24 hours of project initiation, a cancellation fee will be applicable based on the work completed and resources utilized up to that point.
Communication of Cancellation:
a. To cancel a project, the client must notify our customer support team in writing, clearly stating the reasons for cancellation.
b. Our team will acknowledge the cancellation request and provide further instructions regarding any applicable cancellation fees.
Note: The refunds and cancellations policy mentioned above applies to standard projects and does not cover any customized or specialized services. For such cases, we will communicate specific refund and cancellation terms based on the nature of the project and the agreements made between Grace Techno Software Development Company and the client.
We value our clients and aim to maintain strong relationships by providing top-notch services. If you have any questions or concerns regarding our refunds and cancellations policy, please feel free to reach out to our customer support team, who will be happy to assist you.
Disclaimer: This refunds and cancellations policy is subject to change at the discretion of Grace Techno Software Development Company. It is advisable to refer to the most recent version available on our official website or contact our customer support team for the most up-to-date information.
If You Have Any Query Kindly Contact Us : +91 9953603011 | Email Us : info@gracetechno.com